The Show
I’ve never been to Teatro ZinZanni. What can I expect?
From the moment you step through the doors into our Belgian Spiegeltent you will be transported into another world where performers break free from the confines of the stage and the action unfolds all around you. No two performances are alike as the wall between artist and audience disappears. A few guests may be invited to participate, many will enjoy table-side interaction with artists, and everyone will share in being a part of a one-of-a-kind celebratory event creating a memorable evening for all. If you want to learn more, contact our box office at 312.488.0900.
When should I arrive and how long is the show?
Performances are
- Wed – Sun Evenings: Cocktail hour at 6:00pm, show begins at 7:00pm
- Sat & Sun Brunch: Doors open at 11:30am, brunch begins at 12:00pm
The beginning of the show is marked by the striking up of the band and world of Teatro ZinZanni starts to emerge all around you. Once the lights dim, the show is approximately 2 1/2 hours. We encourage our guests to arrive no later than 15 minutes prior to the start of the show. The bar and boutique will be open for pre-show cocktails and shopping. Late seating is accommodated at the discretion of the maî·tre d’.
What is the dress code?
We ask our guests not to wear t-shirts, shorts, or flip-flops. Otherwise, we invite you to throw on whatever garb makes you feel the fanciest! A night with Teatro Zinzanni is a perfect occasion to have a night on the town with flair. Our ZinZanni Boutique features a variety of accessories from top hats and tiaras to boas, jewelry, and beyond.
May I bring my children?
Due to the nature of the show, we do not allow children under the age of 8. It is a three-hour evening filled with sophisticated humor, sensuality and innuendo. There is no special ticket price or menu for children.
May I take pictures?
For the safety of our performers, personal photography is prohibited inside the tent. Professional photographic services are available on the night of the show. There is ample space in the lobby for your photos and selfies. Don’t forget to tag us on social media! #teatrozinzanni
Tickets & Exchanges
How do I purchase tickets?
Buy Online Anytime
Phone (Mon-Fri 12pm – 5pm CST)
Local: 312.488.0900
Toll Free: 1.877.HaHaHa1 (1.877.424.2421)
Email: Chicago-info@zinzanni.com
What is included as a part of the ticket purchase?
Your ticket includes an unforgettable three-hour Teatro ZinZanni performance as well as a 4-course meal designed by the Goddess, Debbie Sharpe. Additional items like extra appetizers, handmade cocktails, and a curated selection wines will be available for purchase. You will be charged an $8 gratuity on the night of the show.
Can I get a refund on my tickets?
All ticket sales are final. No refunds will be issued.
Can I exchange my tickets for another date?
Only Broadway in Chicago subscribers enjoy the exclusive benefit of exchanging tickets to another performance of the same show at no cost. Those subscribers can reach out to Broadway in Chicago at 312-977-1717.
All other ticket buyers must pay a $10 exchange fee per ticket to exchange to another performance. We kindly ask that requests be made 48-hours prior to your regularly scheduled performance. Exchanges requested on the day of the show will incur a $35 per ticket fee to move into that day’s show. Missed performances are never refunded and cannot be exchanged once the show has passed. All exchanges are subject to availability.
Can you hold seats for me and I can pay later?
We cannot hold any seats without payment. We are a cashless venue so reservations must be paid in full with a credit card at the point of purchase. All ticket sales are final. No refunds will be issued.
Why don’t I see tickets on sale for (insert date here) yet?
Tickets typically go on sale in blocks of tickets, but tickets are available to groups of 10 or more through 2020.
Seating
What is the seating arrangement?
Seating will be determined by the maître d’ on the day of the show prior to opening the doors. We will seat according to the number of tickets in a reservation and can ensure your group is seated together within your section. Tickets purchased in separate sections will be seated separately. We cannot guarantee any specific seats in the venue, but we are happy to take your request in the box office. We will, of course, accommodate anyone with accessibility needs.
May I ask to sit with another party?
If you and your friends make reservations under different names, please contact the box office to let us know 24 hours prior to the show. Guests who show up with two different reservations on the night of the show are not likely to be accommodated.
What if I want guaranteed floor seating or front row seating?
Our venue has a unique design and seating is done in the round. While we don’t have a traditional “front row”, tickets in the “center ring” section will get you right in on the action in the center of the tent. Although, even in the back of the room, you’re still very much a part of the action happening all around you.
How many people at a table?
Our venue has tables of various sizes with the largest tables seating 6 guests. If we must break up a larger party, we will seat all guests in that party at adjacent tables. We cannot add additional seats to existing tables. We can accommodate any size group within the capacity of the venue.
Directions & Parking
Where is Teatro ZinZanni?
32 W. Randolph St., Chicago IL 60601
The Spiegeltent ZaZou, a Belgian mirror tent filled with historic touches, will be located on the 14th floor of the newly opened Cambria Hotel in the Theatre District at 32 W. Randolph St, located right next door to the James M. Nederlander Theatre. Once the doors open to Teatro ZinZanni’s venue, guests will be delivered via four elevators from the Cambria Hotel lobby.
What parking is available?
Several parking garages surround the area including the Wabash & Randolph InterPark garage located at 20 E. Randolph St and Theatre District Self Park Garage located at 181 N Dearborn Street.
The Meal
What’s on the menu?
A multi-course meal. The menu includes an appetizer, soup or salad, entrée and dessert. There are three different entrees to choose from; one of which is vegetarian. Entree selections are made at the table. Appetizers will be preset at the tables when the guest enters the tent. Soup, entrée and dessert will all be served by the service staff in choreographed, exciting, “ZinZanni Style.”
I have food allergies. What can you do for me?
Many of our customers have allergies and dietary restrictions. Our chef is very good at dealing with allergies. We always ask each patron if they have any dietary restrictions and note those needs directly in the reservation. The only dietary requests we cannot accommodate are Kosher or Halal meals.
May we bring our own wine?
If you have a special bottle of wine you would like to bring with you to the show and it is not on our wine list you are welcome to do so, limited to four 750 ml bottles or two magnums per party. For group bookings of 12 or more, this is limited to six 750 ml bottle or four magnums per group. Please note, there is a corkage fee for each bottle.
Do you have a vegetarian menu?
Yes! Ask your server what vegetarian options are available.
Other dietary or allergy related requests should be made directly with the Box Office.
What is your policy regarding gratuities?
Gratuities for your meal are not included in the ticket price. An $8 per person gratuity plus tax will be added to your bill on the night of the performance. Additional gratuity for your beverage service or food add-ons you choose to purchase are greatly appreciated.
For parties of six or more, beverage purchases will be presented on one check with gratuities included. (Beverage gratuities calculated at 20% of purchases.)
Groups & Events
Can I bring a large group?
We love groups! Whatever the occasion, we are delighted to help you celebrate the moment with laughter and song, dinner and dreams. Learn more.
Do you do anything special for birthdays or important occasions?
Teatro ZinZanni is the place to celebrate and we encourage birthdays, anniversaries and any other occasion you wish to celebrate. We can help make your evening even more special with a birthday or anniversary gift package from our lobby boutique, or with pre-sale options including wine and champagne. Please contact the Box Office for more details.
Due to Fire Code restrictions we are not allowed to have open flame (birthday candles) on the dessert.
Accessibility
What if I need accessible seating?
Please contact the box office at 312-488-0900 or email us at chi-info@zinzanni.com. We are a wheelchair accessible venue and will have regularly scheduled performances with ASL interpretation available. We will announce those dates as soon as they are confirmed.
Does Teatro ZinZanni have ASL, Audio Description, and Open Captioning performances?
There are Sign Interpreted, Audio Described, and Open Captioned performances scheduled for productions at Teatro ZinZanni. Performances are announced as they are scheduled.
Does Teatro ZinZanni have Assisted Listening Devices?
Assisted Listening Devices to assist the hearing impaired at no cost to the guest upon request. Please inform the Box Office when ordering tickets if you anticipate a member of your party needing a listening device.
Can I bring my service animal?
Of course! We’re happy to help make arrangements so that you and your service animal are comfortable throughout the entire show
Inclement Weather & Cancellation Policy
What is Teatro ZinZanni’s inclement weather policy?
Teatro ZinZanni performances will be cancelled only if driving conditions are deemed perilous by the Department of Transportation. If a performance is cancelled, Teatro ZinZanni will make every effort to contact all ticket holders by email no later than noon of the scheduled day or the night prior for matinee performances.
What happens if a performance is cancelled?
If Teatro ZinZanni cancels a performance, ticket exchanges will be offered. Exchanges will be granted for the closest amount of your original reservation, rounding down when an exact match is not available. A ticket voucher will be mailed to the billing address provided when you made your reservation, unless otherwise specified. The ticket voucher will include redemption instructions. Ticket vouchers expire six months after the cancelled show date.
Additional Policies
The use of cameras, camera phones, and audio, video, and digital recorders is prohibited during performances
Cell phones and paging devices must be silenced and cannot be used during a performance
All guns, knives, and weapons of any kind are prohibited on Teatro ZinZanni’s premises.