{"id":1548,"date":"2023-09-13T23:18:16","date_gmt":"2023-09-13T23:18:16","guid":{"rendered":"https:\/\/zinzanni.com\/chicago\/?page_id=1548"},"modified":"2025-11-06T22:13:26","modified_gmt":"2025-11-06T22:13:26","slug":"refund-and-reschedule-policy","status":"publish","type":"page","link":"https:\/\/zinzanni.com\/chicago\/refund-and-reschedule-policy\/","title":{"rendered":"Refund and Reschedule Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#24042b” background_enable_image=”off” custom_padding=”46px||47px|||” hover_enabled=”0″ border_width_top=”2px” border_color_top=”#fec124″ saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_font=”Montserrat|800|||||||” header_font_size=”37px” global_colors_info=”{}”]<\/p>\n

REFUND & RESCHEDULE POLICY<\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Can I cancel or change my reservation?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”L||divi||400″ open_toggle_icon=”K||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#FFFFFF” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”20px” body_font=”Quattrocento Sans||||||||” body_text_color=”#FFFFFF” body_font_size=”16px” background_color=”RGBA(255,255,255,0)” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#E09900″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Cancellations:<\/strong> We allow cancellations for parties under 10 up until 24 hours prior to a scheduled performance – you will receive a full refund less a fee of $25 per ticket.<\/p>\n

Exchanges:<\/strong> We allow exchanges for parties under 10 up until 24 hours prior to a scheduled performance for a fee of $10 per ticket. We allow day of show exchanges for a fee of $25 per ticket.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if a performance is canceled?” open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”L||divi||400″ open_toggle_icon=”K||divi||400″ _builder_version=”4.17.6″ _module_preset=”default” title_text_color=”#FFFFFF” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”20px” body_font=”Quattrocento Sans||||||||” body_text_color=”#FFFFFF” body_font_size=”16px” background_color=”RGBA(255,255,255,0)” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#E09900″ global_colors_info=”{}”]<\/p>\n

If Teatro ZinZanni cancels a performance, ticket exchanges will be offered. Exchanges will be granted for the closest amount of your original reservation, rounding down when an exact match is not available.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#470200″ custom_padding=”47px||47px||true|” global_module=”1539″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ disabled_on=”off|off|off” _builder_version=”4.17.5″ _module_preset=”default” width=”100%” max_width=”1789px” module_alignment=”center” custom_margin=”23px|auto||auto||” custom_padding=”|||63px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/zinzanni.com\/chicago\/wp-content\/uploads\/sites\/7\/2025\/10\/TZChicagoLogo-Stacked.png” alt=”Teatro ZinZanni Chicago” title_text=”Teatro ZinZanni Chicago” url=”https:\/\/zinzanni.com\/” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” max_width=”74%” max_width_tablet=”” max_width_phone=”75%” max_width_last_edited=”on|phone” module_alignment=”left” custom_margin=”-19px||-62px||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||25px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Quattrocento Sans||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”19px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” custom_margin=”|||1px|false|false” custom_padding=”30px|||0px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

BOX OFFICE HOURS<\/p>\n

\n

<\/h4>\n

Monday: Closed<\/h4>\n

Tuesday & Wednesday: 12PM – 6PM<\/h4>\n

Thursday – Saturday: 11AM – 7PM<\/h4>\n

Sunday: 11AM – 4PM<\/h4>\n

<\/em><\/h4>\n

*Available by phone or email only<\/em><\/h4>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Quattrocento Sans||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”19px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” custom_margin=”|||1px|false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

RESERVATIONS<\/p>\n

(312) 488-0900<\/span><\/a><\/span><\/h4>\n

chicago-boxoffice@zinzanni.com<\/a><\/h4>\n

<\/span><\/p>\n

32 W. Randolph St. | Chicago, IL 60601<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” text_line_height=”1em” header_font=”Montserrat|900|||||||” header_text_color=”#FFFFFF” header_font_size=”20px” header_4_font=”Montserrat|300|||||||” header_4_font_size=”16px” locked=”off” global_colors_info=”{}”]<\/p>\n

GENERAL INFO<\/h1>\n

 <\/p>\n

Privacy Policy<\/span><\/a><\/h4>\n

Terms & Conditions<\/span><\/a><\/h4>\n

Employment<\/span><\/a><\/h4>\n

Refund\/Reschedule Policy<\/a><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” text_line_height=”1em” header_font=”Montserrat|900|||||||” header_text_color=”#fec124″ header_font_size=”20px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” locked=”off” global_colors_info=”{}”]<\/p>\n

FOLLOW US!<\/h1>\n

<\/h1>\n

Instagram<\/a><\/h4>\n

Facebook<\/a><\/h4>\n

TikTok<\/a><\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”Montserrat|600|||||||” text_text_color=”#FEC724″ text_font_size=”20px” module_alignment=”left” custom_margin=”7px||2px|-56px||” custom_padding=”0px||10px|||” animation_style=”fade” animation_duration=”500ms” global_colors_info=”{}”]<\/p>\n

Join our Email List!<\/p>\n

[\/et_pb_text][et_pb_signup provider=”activecampaign” activecampaign_list=”TEATRO ZINZANNI|10″ layout=”top_bottom” first_name_field=”off” last_name_field=”off” success_message=”Success! We will be in touch!” button_text=”SIGN UP” admin_label=”Email Optin” _builder_version=”4.17.6″ _module_preset=”default” form_field_custom_margin=”0px||||false|false” header_font=”Montserrat|800|||||||” body_font=”Quattrocento Sans||||||||” form_field_font=”Quattrocento Sans|700|||||||” background_enable_color=”off” custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”#FEC724″ button_bg_enable_image=”off” button_border_width=”2px” button_border_radius=”3px” button_letter_spacing=”1px” button_font=”Montserrat|800|||||||” button_use_icon=”off” button_custom_margin=”-62px||19px||false|false” button_custom_margin_tablet=”” button_custom_margin_phone=”-63px||-15px||false|false” button_custom_margin_last_edited=”on|phone” button_custom_padding_tablet=”” button_custom_padding_phone=”12px||12px||false|false” button_custom_padding_last_edited=”on|phone” width=”100%” module_alignment=”center” min_height=”100px” custom_margin=”|144px||-57px|false|false” custom_padding=”0px||35px|0px||” header_font_size_tablet=”” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” button_text_size_tablet=”” button_text_size_phone=”12px” button_text_size_last_edited=”on|desktop” custom_css_newsletter_fields=”width:70% !Important;” custom_css_newsletter_button=”width:30% !Important;||float:right;||border-radius:0px 0px 0px 0px !important;” border_radii_fields=”on||||” border_width_all_fields=”0px” button_text_shadow_style=”preset1″ button_text_shadow_color=”RGBA(255,255,255,0)” box_shadow_style_button=”preset4″ locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”on|hover” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FEC724″ button_bg_enable_color__hover=”on” button_text_size__hover=”15px”][\/et_pb_signup][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|off|on” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#470200″ custom_padding=”35px||35px||true|” global_module=”1540″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ disabled_on=”on|off|on” _builder_version=”4.17.5″ _module_preset=”default” width=”100%” max_width=”1789px” module_alignment=”center” custom_margin=”23px|auto||auto||” custom_padding=”|||66px|false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/zinzanni.com\/chicago\/wp-content\/uploads\/sites\/7\/2025\/10\/TZChicagoLogo-Stacked.png” alt=”Teatro ZinZanni Chicago” title_text=”Teatro ZinZanni Chicago” url=”https:\/\/zinzanni.com\/” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” width=”27%” max_width=”74%” max_width_tablet=”39%” max_width_phone=”75%” max_width_last_edited=”on|phone” module_alignment=”left” custom_margin=”-19px||-62px||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Montserrat|300|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”16px” header_4_font=”Montserrat|300|||||||” header_4_font_size=”16px” text_orientation=”right” module_alignment=”right” min_height=”26.8px” custom_margin=”-200px|||1px|false|false” custom_padding=”|100px||100px||true” global_colors_info=”{}”]<\/p>\n

<\/h4>\n

RESERVATIONS<\/p>\n

<\/h2>\n

(312) 488-0900<\/h2>\n

chicago-boxoffice@zinzanni.com<\/a><\/h2>\n

32 W. Randolph St. | Chicago, IL 60601<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Quattrocento Sans||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”19px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” header_4_line_height=”1.1em” custom_margin=”|||1px|false|false” custom_padding=”5px|100px|||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

BOX OFFICE HOURS<\/p>\n

\n

<\/h4>\n

Monday: Closed<\/h4>\n

Tuesday & Wednesday: 12PM – 6PM<\/h4>\n

Thursday – Saturday: 11AM – 7PM<\/h4>\n

Sunday: 11AM – 4PM<\/h4>\n

<\/em><\/h4>\n

*Available by phone or email only<\/em><\/h4>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” text_line_height=”1em” header_font=”Montserrat|900|||||||” header_text_color=”#FFFFFF” header_font_size=”20px” header_4_font=”Montserrat|300|||||||” header_4_font_size=”16px” text_orientation=”right” module_alignment=”right” custom_padding=”|100px||||” global_colors_info=”{}”]<\/p>\n

GENERAL INFO<\/h1>\n

 <\/p>\n

Privacy Policy<\/span><\/a><\/h4>\n

Terms & Conditions<\/span><\/a><\/h4>\n

Employment<\/span><\/a><\/h4>\n

Refund\/Reschedule Policy<\/a><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” text_line_height=”1em” header_font=”Montserrat|900|||||||” header_text_color=”#fec124″ header_font_size=”20px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” text_orientation=”right” module_alignment=”right” custom_padding=”|100px||||” global_colors_info=”{}”]<\/p>\n

FOLLOW US!<\/h1>\n

<\/h1>\n

Instagram<\/a><\/h4>\n

Facebook<\/a><\/h4>\n

TikTok<\/a><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_font=”Montserrat|600|||||||” text_text_color=”#FEC724″ text_font_size=”20px” module_alignment=”left” min_height=”36.8px” custom_margin=”39px||2px|-56px||” custom_padding=”0px||10px|||” animation_style=”fade” animation_duration=”500ms” global_colors_info=”{}”]<\/p>\n

Join our Email List!<\/p>\n

[\/et_pb_text][et_pb_signup provider=”activecampaign” activecampaign_list=”TEATRO ZINZANNI|10″ layout=”top_bottom” first_name_field=”off” last_name_field=”off” success_message=”Success! We will be in touch!” button_text=”SIGN UP” admin_label=”Email Optin” _builder_version=”4.17.6″ _module_preset=”default” form_field_custom_margin=”0px||||false|false” header_font=”Montserrat|800|||||||” body_font=”Quattrocento Sans||||||||” form_field_font=”Quattrocento Sans|700|||||||” background_enable_color=”off” custom_button=”on” button_text_size=”15px” button_text_color=”#000000″ button_bg_color=”#FEC724″ button_bg_enable_image=”off” button_border_width=”2px” button_border_radius=”7px” button_letter_spacing=”0px” button_font=”Montserrat|800|||||||” button_use_icon=”off” button_custom_margin=”-62px||19px||false|false” button_custom_margin_tablet=”|55px|||false|false” button_custom_margin_phone=”-61px||-14px||false|false” button_custom_margin_last_edited=”on|phone” button_custom_padding=”11px||10px||false|false” button_custom_padding_tablet=”|0px|9px||false|false” button_custom_padding_phone=”8px||12px||false|false” button_custom_padding_last_edited=”on|phone” width=”92.9%” min_height=”100px” custom_margin=”|0px||0px|false|false” custom_padding=”0px|70px|35px|86px|false|false” header_font_size_tablet=”” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” button_text_size_tablet=”” button_text_size_phone=”13px” button_text_size_last_edited=”on|desktop” custom_css_newsletter_fields=”width:70% !Important;” custom_css_newsletter_button=”width:30% !Important;||float:right;||border-radius:0px 0px 0px 0px !important;” border_radii_fields=”on||||” border_width_all_fields=”0px” button_text_shadow_style=”preset1″ button_text_shadow_color=”RGBA(255,255,255,0)” box_shadow_style_button=”preset4″ locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”on|hover” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FEC724″ button_bg_enable_color__hover=”on” button_text_size__hover=”15px”][\/et_pb_signup][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#470200″ background_enable_image=”off” background_pattern_repeat_origin=”top_center” custom_padding=”16px||35px|||” hover_enabled=”0″ global_module=”1542″ saved_tabs=”all” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ disabled_on=”on|off|off” _builder_version=”4.17.5″ _module_preset=”default” width=”100%” max_width=”1789px” module_alignment=”center” custom_margin=”73px|auto||auto||” custom_padding=”|||63px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/zinzanni.com\/chicago\/wp-content\/uploads\/sites\/7\/2025\/10\/TZChicagoLogo-Stacked.png” alt=”Teatro ZinZanni Chicago” title_text=”Teatro ZinZanni Chicago” url=”https:\/\/zinzanni.com\/” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” max_width=”74%” max_width_tablet=”” max_width_phone=”75%” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Quattrocento Sans||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”19px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” custom_margin=”|||1px|false|false” custom_padding=”30px|||0px|false|false” global_colors_info=”{}”]<\/p>\n

BOX OFFICE HOURS<\/p>\n

\n

<\/h4>\n

Monday: Closed<\/h4>\n

Tuesday & Wednesday: 12PM – 6PM<\/h4>\n

Thursday – Saturday: 11AM – 7PM<\/h4>\n

Sunday: 11AM – 4PM<\/h4>\n

<\/em><\/h4>\n

*Available by phone or email only<\/em><\/h4>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|900|||||||” text_text_color=”#FFFFFF” text_font_size=”19px” header_font=”Montserrat|800|||||||” header_2_font=”Quattrocento Sans||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”19px” header_4_font=”Montserrat|300|||||||” header_4_text_color=”#FFFFFF” header_4_font_size=”16px” custom_margin=”|||1px|false|false” custom_padding=”0px|||0px|false|false” global_colors_info=”{}”]<\/p>\n

RESERVATIONS<\/p>\n

(312) 488-0900<\/span><\/a><\/span><\/h4>\n

chicago-boxoffice@zinzanni.com<\/a><\/h4>\n

<\/span><\/p>\n

<\/span><\/span><\/h4>\n

32 W. Randolph St. | Chicago, IL 60601<\/span><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” text_line_height=”1em” header_font=”Montserrat|900|||||||” header_text_color=”#FFFFFF” header_font_size=”20px” header_4_font=”Montserrat|300|||||||” header_4_font_size=”16px” global_colors_info=”{}”]<\/p>\n

GENERAL INFO<\/h1>\n

 <\/p>\n

Privacy Policy<\/span><\/a><\/h4>\n

Terms & Conditions<\/span><\/a><\/h4>\n

Employment<\/span><\/a><\/h4>\n

Refund\/Reschedule Policy<\/a><\/h4>\n

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